You can express your concern in any of the ways below by:

  • asking for a copy of our form from the person with whom you are already in contact.
    Tell them that you want us to deal with your concern formally.
  • getting in touch with our Customer Services Team on 01267 232714
  • e-mailing us at [email protected]
  • writing a letter to us at the following address:
    Bro Myrddin Housing Association, Plas Myrddin, Merlin St, Carmarthen, Carmarthenshire, SA31 1RU
  • We have concern and complaint forms available at our office.
  • Copies of this policy and the complaint form are available in welsh and as audio,
    large print another formats upon request.

Please note that this form is only monitored during normal working hours and should not to be used to report a repair, please ‘log in’ to the ‘Resident Portal’ using the link below to provide the relevant repair details.

Click Here for the Resident Portal