Our staff will aim to help you make your concerns known to us. If you need extra assistance, we will try to put you in touch with someone who can help.

You can also use this concerns and complaints policy if you are someone under the age of 18. If you need help, you can speak to someone on the Meic Helpline ( phone 080880 23456, www.meiccymru.org ) or contact the Children’s Commissioner for Wales. Contact details are:

Tel: 01792 765600 (South Wales)
Email: [email protected]
Website: www.childcom.org.uk
Oystermouth House Phoenix Way, Llansamlet, Swansea, SA7 9FS